Support Centre Hits 100 Sales!

 My first product on Envato's CodeCanyon has finally hit 100 sales! The Support Centre is a PHP Ticket System that allows businesses to create their own support desk and answer clients queries via tickets. It's been quite a long time coming but it has been something that I have aimed for when I first created this product- simply because the amount of time put into creating it has been justified by the sales. It's generated now $2,200 dollars (I get $1,100 due to the 50% Envato Commission Rate) and if I was commissioned by a client to create a product like this for them I probably would have charged around $1,000 to do it. The Support Centre didn't hit 100 sales overnight though- it's taken over 4 months to hit this mark, averaging around 5 sales per week. The highest it ever sold was 12 in one week and I think the lowest was around 2. It's best month was March, and probably it's worst has been April. On it's first week it generated 6 sales and after that was pretty consistent in terms of hitting that mark each week. So overall, this product has been quite reliable in terms of what to expect compared to my other two. This was the first ever product I created for CodeCanyon, building it on the CodeIgniter framework that I'm quite used to now. The development time for this product was actually quite long, around 3 months; but this was mostly due to:

  • Motivation - creating something for a period of 3 months without any idea of how well it will sell, if at all, can be hard to keep yourself motivated. When creating my other two products, this product was still selling really well so it was easier to keep going with development on them.
  • First Time Seller - as with anything new, I had to learn the standards of Envato's marketplace and a lot of time was spent on documentation, graphics and making sure the code was up to standard. It was soft-rejected after it's first upload.
  • Unclear End Product- I knew I wanted to create a powerful and useful Ticket System but I didn't have a clear goal of when to stop creating new content for it. Originally it was going to be just a standard Ticket System which allowed you to create Dynamic Fields for it. But then I slowly added more to it, like the Knowledge Base and Twitter Updates widget box

The other two products I have developed have taken far less time, usually under a month in terms of programming and getting all the documentation done. I have a very good process now of how to create the product and a nice documentation template to help speed up that process. Why do I think this product has been a consistent seller? Well I don't think there are too many PHP Ticket Systems that are of a high standard so the market wasn't too crowded to get into. I also think the fact that I try to update it with new content once a month also helps encourage buyers to know that the product will be kept up to date. It has done really well with ratings, having achieved over 17 five star ratings so far. I'm currently working on a new product for CodeCanyon, and my aim for this one is for it to be a better seller than the Support Centre. The two products I released after the Support Centre weren't products I expected to regularly sell due to them being quite niche products and specific for a client's needs. My upcoming one is targeting quite a larger audience so hopefully it can have the same kind of impact, if not better, than the Support Centre. Also, in my spare time, I'm starting to develop a Envato Affiliate Plugin for WordPress. It's going to allow Envato Authors to add products with their Affiliate Link on them to Blog Posts, Widget Areas and anywhere that allows ShortCodes. I'm not sure if I'll release it since I've quite new to the WordPress System and there are quite a lot of new standards to learn but it's been fun so far to do. [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"][envaffpro productid="6431145"][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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